Frequently Asked Questions
Everything you need to know about shopping for dancewear and accessories.
What are your standard shipping times?
We aim to process and dispatch all orders within 1-2 business days. Standard UK delivery typically takes 3-5 working days, while international shipping varies by location, usually arriving within 7-14 business days.
How do I ensure I am ordering the correct RAD uniform?
Each product page includes a specific size guide and indicates which Royal Academy of Dance grade or level the garment corresponds to. We recommend measuring the dancer and comparing results to our charts before purchase.
What is your return policy for dancewear?
Items can be returned within 28 days of receipt, provided they are in their original, unworn condition with tags attached. Please note that for hygiene reasons, we cannot accept returns on tights or undergarments if the packaging has been opened.
Do you offer discounts for dance teachers or schools?
Yes, registered RAD Teachers and member schools are eligible for exclusive discounts. Please ensure you are logged into your professional account to see the adjusted pricing automatically applied at checkout.
Can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link and reference number to monitor your delivery's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.